SHIPPING

 Where are our products shipped from?

All of our products are housed and shipped from our store in Waco, TX, USA.

Time Frame for Shipping.

Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. CT will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive tracking information when your order has been shipped.

Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm CT), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm CT), then 1 business day would be Wednesday.

From time to time, we may be running behind on shipping due to the business within the store. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!

You may select from Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. If an order is expedited, a physical address will be needed since some carriers cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Lil Monkey will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Weekends

Please remember that delivery time does not include weekends or holidays.

Express or Standard Shipping

Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are usually shipped within 1-2 business days. The cost of shipping will be as follows:

All 3 Business orders confirmed before 2:00 P.M. CT will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 3 Business Days orders confirmed after 2:00 P.M. CT will be processed the following business day. 3 Business Days orders placed on Friday after 2:00 P.M. CT will be processed on Monday (excluding holidays). Costs are as follows: EXPEDITED 3 DAY $15.00 all on orders of $100 or less, EXPEDITED 2 DAY $20 all on orders of $100 or less, EXPEDITED 1 DAY $35 all on orders of $100 or less. Orders over $100 are not able to expedited unless you call the store 254-230-4715 for a quote depending on how much weight, etc will be involved. 

2 Business Days is available for Alaska and Hawaii.

Overnight Shipping

1 Business Day delivery is not available for Alaska or Hawaii

Lost Packages

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

Signature Required

When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.

INTERNATIONAL

We currently do not ship internationally. 

Call Us with questions or concerns

Please call us for any questions or concerns: 254-230-4715 or you may email us at shop@lilmonkeyboutique.com